Frequently asked questions
How Extérieur.ca works: your questions answered
Requests, privacy, matching and what to expect, explained plainly.
How does a request on Extérieur.ca work?
You choose the service, enter your city and describe your project in five steps: service and area, your contact details, project details, timing and optional photos, then a full review before sending. A request reference appears once the record is confirmed.
Do I need an account to submit a request?
No. Customers don’t need an account. A private cookie lets you resume your draft in the same browser. Accounts are only for professionals and administration.
Is my information saved as I type?
No. Nothing is saved on each keystroke. You explicitly choose to save a draft or send the request. An unsent draft is deleted 30 days after it was last saved.
Who receives my contact details?
Only the professionals selected for your project, and only if you authorized it before sending. Before an authorized disclosure, professionals see an anonymous summary (service, area, property type and timing) without your contact details or photos.
Is marketing consent required?
No. Authorizing us to share your request with professionals and agreeing to receive marketing are two separate choices. The second is optional and has no effect on your request.
Can I add photos?
Yes, up to six optional photos, kept in private storage. Only you, the administration and professionals authorized as part of a match can access them, through short-lived links. Avoid showing people or information unrelated to the work.
Is a professional guaranteed?
No. Every request is reviewed, then presented based on the availability of professionals in your area. A request may need more details or have no coverage for now. Submitting a request doesn’t book a service or create a work agreement.
Do pricing and payment go through Extérieur.ca?
No. Payments aren’t handled on the platform. Scope, price, schedule and terms are agreed directly between you and the professional you choose.
Can I withdraw my sharing authorization?
Yes, by writing to the privacy contact listed in the policy. Withdrawal stops new sharing but doesn’t retroactively remove information already shared with a selected professional.
How long is my request kept?
Requests, photos, authorizations and disclosures are kept for 24 months after the last activity, then deleted or anonymized. You can ask for earlier deletion at any time. Details are in the privacy policy.