Your information, handled carefully.

What you provide

Your request may include your name, contact details, city, property type, service, project information and optional photos. We ask for the information needed to understand and follow up on the project. Marketing permission is optional and separate from your service request.

Your drafts remain private

Contact details are not saved on every keystroke. You explicitly save a draft or submit a request. A private browser cookie allows draft resumption on the same browser. An unfinished draft is not sold or distributed to professionals.

Sharing with your permission

Before submitting, you review the request and authorize sharing the necessary information with selected professionals for potential matching. Project summaries can be anonymous before authorized disclosure. Information is not automatically transferred to Déchets.ca, Déménagements.ca or other related brands.

Private photos and access

Photos are optional and stored privately. Access requires ownership, an appropriate administrative role or an authorized organization disclosure. Access links are short-lived. Avoid uploading unrelated personal information. Technical and access records help protect the service and trace authorized operations.

Service providers and notifications

Hosting, authentication, storage and transactional email providers process the information needed to operate the service. A request can be saved even if an email is delayed or fails. Delivery status is separate from request status.

Where your information is hosted

The website, database, private photo storage and transactional email are operated by service providers located in the United States (Vercel, Supabase and Resend). Your information may therefore be stored and processed outside Québec, under contractual and technical safeguards appropriate to its sensitivity.

Retention periods

• Unsent drafts : 30 days after the last save, then deleted.
• Requests, photos, sharing authorizations and disclosures : 24 months after the last activity on the request, then deleted or anonymized.
• Transactional email log : 12 months.
• Security and audit log : 24 months.

You can ask for earlier deletion of your request at any time using the contact below.

Who is responsible

The service is operated by Exterieur.ca, alysson@ardezign.com. The person in charge of the protection of personal information can be reached at alysson@ardezign.com.

Your rights

You can ask to access or correct your information, withdraw your sharing authorization or marketing permission, or ask for deletion. Withdrawal does not retroactively remove information already shared with a selected professional. If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec.